Troubleshooting Guide

Problems with the Server

Why can I not connect to my own server?

First, check and see if you can connect on the same machine using SERVIP = 127.0.0.1

If you can connect using that, but not using your LAN or Internet IP address, you probably need to forward ports on your router. The ports you need to open are TCP: 54230 54231 54001 54002 UDP 54230

"Client cannot receive packet or Key is invalid" in DSGame-server

Make certain that your zoneip is set correctly in the database. See Building the Server#Configure the ZoneIP for the Map Server for more information on how to set this properly.

Cannot find msvc100.dll error

This missing file may be solved by downloading and installing the link below

Microsoft Visual C++ 2010 Redistributable Package (x86)

Cannot find msvc110.dll error

This missing file may be solved by downloading and installing the x86 version from the link below

MSVC 2012 Update 1 Runtimes x86 version

Clean and Build

Bugs occasionally crop up due to Visual Studio not applying changes properly. The solution to this is to "Clean" the build before rebuilding your server.

Doing this requires that Visual Studio be in "Expert Settings" rather than Basic. If you aren't sure which you're using, go to Tools -> Settings.

The actual method is quite simple. Under the Build menu, select "Clean Solution." This should only take a few seconds. Afterwards, select "Build Solution" or "Rebuild Solution." This is a full compile, and will likely take a few minutes.

Problems with the Client

When I get signet or talk to an NPC, I turn into a naked male Hume OR Game Crashes when Another Character is in the zone with me

The December 2012 patch broke compatability with Darkstar servers until revision 2181. If your server is on revision 2181 or higher, you will need to update your client using the PlayOnline Viewer's File Repair option. If you updated, but your play server is not using revision 2181 or higher, encourage the maintainer to update whenever possible.

Any time I attack a monster or cast a spell, the game crashes!

The March 26th 2012 patch broke compatibility with Darkstar servers until revision 940. If your server is revision 940 or higher, you will need to update your client using the PlayOnline Viewer's File Repair option. If you updated, but your play server is not using revision 940 or higher, encourage the maintainer to update whenever possible.

PlayOnline Viewer crashes on Windows Vista/7

You need to install the Vista compatible PlayOnline viewer from The PlayOnline Site and not from the discs. You will still install the game and expansions as normal using the discs.

POL-1160 Error when trying to update/repair

Check that PlayOnline viewer is allowed through your firewall and router. If you have PeerGuardian, PeerBlock, or similar programs, you may want to check and see if those are blocking responses from the PlayOnline servers.

FFXI-3313 error (Error message is in Japanese)

This error means that you are trying to create a character with an invalid name. This can be due to the name being taken by another character, containing an invalid character in it (such as a number or underscore), or because the name was for some reason or another reserved by the devs at SE (such as the name "Bill").

FFXI-3322 error/ffxi-boot or mXI error 10093

This is known as a 'anything can be wrong' error. Note: If the first solution does not fix this, it could be anything on your computer causing this error.

Make certain that you have copied the data folder at PlayOnline\SquareEnix\PlayOnlineViewer\data to the Final Fantasy XI directory at PlayOnline\SquareEnix\FINAL FANTASY XI. Afterwards you should have the directory PlayOnline\SquareEnix\FINAL FANTASY XI\data

If that is not your problem and your still getting the Accept Fail 10093 error. Make sure your drivers are installed and updated. Check through all of the other solutions on this page such as the distribution packages are downloaded.

After all these fixes and its still not working. You may need to reinstall FFXI on your computer to help solve your problem.