Troubleshooting Guide

Problems with the Server

Why can I not connect to my own server?

First, check and see if you can connect on the same machine using SERVIP = 127.0.0.1

If you can connect using that, but not using your LAN or Internet IP address, you probably need to forward ports on your router. The ports you need to open are TCP: 54230 54231 54001 54002 UDP 54230

"Client cannot receive packet or Key is invalid" in DSGame-server

Make certain that your zoneip is set correctly in the database. See Building the Server#Configure the ZoneIP for the Map Server for more information on how to set this properly.

Cannot find msvc100.dll error

This missing file may be solved by downloading and installing one of the appropriate links below

Microsoft Visual C++ 2010 Redistributable Package (x86)

Microsoft Visual C++ 2010 Redistributable Package (x64)

Problems with the Client

Any time I attack a monster or cast a spell, the game crashes!

The March 26th 2012 patch broke compatibility with Darkstar servers until revision 940. If your server is revision 940 or higher, you will need to update your client using the PlayOnline Viewer's File Repair option. If you updated, but your play server is not using revision 940 or higher, encourage the maintainer to update whenever possible.

PlayOnline Viewer crashes on Windows Vista/7

You need to install the Vista compatible PlayOnline viewer from The PlayOnline Site and not from the discs. You will still install the game and expansions as normal using the discs.

POL-1160 Error when trying to update/repair

Check that PlayOnline viewer is allowed through your firewall and router. If you have PeerGuardian, PeerBlock, or similar programs, you may want to check and see if those are blocking responses from the PlayOnline servers.

FFXI-3322 error/ffxi-boot or mXI error 10093

Make certain that you have copied the data folder at PlayOnline\SquareEnix\PlayOnlineViewer\data to the Final Fantasy XI directory at PlayOnline\SquareEnix\FINAL FANTASY XI. Afterwards you should have the directory PlayOnline\SquareEnix\FINAL FANTASY XI\data